How HH Coder Works

A step-by-step walkthrough from registration to your first coded assessment.

Create Your Free Account

Register your agency in under a minute. Just your agency name, contact info, and address. No credit card required to register.

HH Coder agency registration form filled with sample agency information

The registration form — basic agency info is all you need to get started

Complete the Getting Started Checklist

After registering, you'll see a simple 3-item checklist. Complete each item before submitting your first order.

Getting Started Checklist with three required items: Download BAA, Provide EMR Info, and Manage Payment Method

Three simple items to complete before you can submit orders

Download Your BAA

Download the Business Associate Agreement for HIPAA compliance. One click and it's done. If your agency requires a custom BAA, email it to and our team will review and sign it.

Provide Your EMR Credentials

Create a dedicated login in your EMR for HH Coder (not your personal credentials). Enter the EMR system, login URL, username, and password.

EMR information form showing EMR name, login URL, username, and password fields

Enter your EMR system details so our coders can access patient records

Add a Payment Method

Add a credit card on file. You won't be charged until you submit an order — and your first 3 assessments are free.

Completed Getting Started Checklist with all three items checked and Go to Dashboard button visible

All three items complete — you're ready to create your first order

Submit Your First Order

From your dashboard, click "New Order" to open the order form.

New order form showing Name, Document Type, Document Date fields, and the Order Summary sidebar

The order form — entry fields on the left, order summary on the right

For each assessment, enter:

  • Patient name
  • OASIS type — SOC, ROC, Recert, ROC/Recert, Follow-up, or SNA
  • Document date
  • Comments (optional) — any specific instructions for this chart

You can also add With Review (+$20) or With POC (+$10) as optional add-ons. Need to submit a large batch? Upload a CSV to add multiple assignments at once.

Click "Add" after each assessment. Your assignments appear in the Order Summary on the right.

Order form with three assignments added in the Order Summary sidebar showing names, types, dates, and costs

Three assignments added — review your order summary before submitting

When you're ready, click "Submit Order". A confirmation dialog shows the hold amount and the card on file. You're only charged once coding is complete.

Order submission confirmation dialog showing hold amount and card details

Confirm your order — a hold is placed on your card, not a charge

Track Progress & Receive Coded Assessments

After submitting, your dashboard shows real-time progress. You'll see how many assignments are completed, any active issues, and quick links to manage your orders.

Agency dashboard showing orders in progress, assignment completion progress bar, and quick action links

Your dashboard — track orders, view progress, and manage your agency

What to expect:

  • Typically coded the same business day
  • Standard orders completed within 48 business hours*
  • Email notification when each assessment is ready
  • A coding manager is available if you have questions about any assessment

View your full order history at any time. Each order shows its status, submission date, amount, and whether it's been charged.

Order history page showing submitted orders grouped by status: Not Submitted, In Progress, and Completed

Order history — track every order from submission to completion

*Turnaround time is per assessment during business hours (8am–6pm ET, M–F). Large-volume orders may require additional time. Turnaround may also vary if additional information is needed from your agency. Contact us for turnaround estimates on high-volume submissions.

Works With Your EMR

Our coders have experience across a wide range of EMR systems. We match your agency with coders who already know your platform. If your EMR is less common, our coding managers will coordinate any specific training needed.

No changes to your existing EMR setup are required — our coders log in directly and code within your system.

Security & Compliance

HIPAA Compliant Platform

All patient data is handled within our secure, HIPAA-compliant infrastructure. We provide a signed BAA for every agency.

100% US-Based Coders

All coding is performed by coders within the United States. No offshore operations, no jurisdictional risk.

Direct EMR Access

No document sharing or insecure file transfers. Our coders work directly in your EMR system using credentials you provide.

Business Associate Agreement

Every agency receives a signed BAA during onboarding. We also accept and sign agency-specific BAAs.